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Why you should not delete Tickets

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I am old school. Back in the day, logging a ticket was not everybody’s job. Prioritizing and removing tickets from the queue was also handled by a coveted few. Limitations on data (storage) also contributed to further bottle neck ticket creation, prioritization and maintenance. Every ticket was precious.   Then came agile and coincidentally data (storage data) also became bigger and cheaper. Everyone was allowed to log a ticket for ideas, issues, needs and wants. No topic was taboo (as long as it was within the scope of a project of course)   Tickets gave an opportunity for every team member to use their voice. And this WAS very important in Agile, people over processes. I say WAS because since last 4 years I have seen a trend of deleting tickets for the silliest of reasons in the name of Agile and keeping the backlog lean!! Not just at one company or team but in multiple teams. I also happen to observe that the people who do this are new to IT.   Some of the justifications I heard wer
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Bystander Effect

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Have you ever seen a bug in an application but no one on the team seems to log the bug. You too fall in a dilemma - to log or not to log the bug. When I asked around, about why someone would ignore to log a bug that is starring in their face, The answers I got in the order of frequency - I don't think this is our team's issue. I don't think it is an important issue. I think it is a one time issue. Logging this bug will delay the sign off on this build. I am sure some one else logged it. This is a known issue we don't need to log it. This is how it seems to function all the time. I don't think this is a bug. I don't think they can fix this issue. Why should I log it when everyone else ignored it? The reason for this kind of attitude seems to be same as the  Bystander effect  where individuals do not offer any means of help to a victim when other people are present.  Now, what could be a reason for this kind of reaction? Diffusion
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Vanilla Ice Cream caused General motors to not start

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Vanilla Ice Cream that puzzled General motors’!!!! An Interesting Story Never underestimate your Clients' Complaint, no matter how funny it might seem! This is a real story that happened between the customer of General Motors and its Customer-Care Executive. Pls read on..... A complaint was received by the Pontiac Division of General Motors: 'This is the second time I have written to you, and I don't blame you for not answering me, because I sounded crazy, but it is a fact that we have a tradition in our family of Ice-Cream for dessert after dinner each night, but the kind of ice cream varies so, every night, after we've eaten, the whole family votes on which kind of ice cream we should have and I drive down to the store to get it. It's also a fact that I recently purchased a new Pontiac and since then my trips to the store have created a problem..... You see, every time I buy a vanilla ice-cream, when I start back from the store my car won
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Bugs you see Bugs you don't

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The sight of fruit flies swarming over fruit is gross. the first thought that comes to the mind is get rid of the flies. The sight of a burger with fries is mouth watering. The first though that comes to the mind is eat it. It looks good, it looks good even after a few months. No mold, no flies, and it is finger yummy. Let's take a closer look. The fruit is organic and yummy. Of course the bugs want a piece of something good. The organic fruit is not long lasting, it decays pretty fast. The burger and its ingredients are over processed (probably with chemicals) to last a very long time and to withstand transportation and taste the same no matter where in the country (sorry world) it is made. We view bugs as a bad thing. Too many bugs as a very bad thing. We are brainwashed to viewing bugs as a bad thing. If the product worked right, it should not have any bugs. But all bugs are not equal. Most are easy to fix (like a CSS alignment are harmless), especially
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