Why you should not delete Tickets
I am old school. Back in the day, logging a ticket was not everybody’s job. Prioritizing and removing tickets from the queue was also handled by a coveted few. Limitations on data (storage) also contributed to further bottle neck ticket creation, prioritization and maintenance. Every ticket was precious. Then came agile and coincidentally data (storage data) also became bigger and cheaper. Everyone was allowed to log a ticket for ideas, issues, needs and wants. No topic was taboo (as long as it was within the scope of a project of course) Tickets gave an opportunity for every team member to use their voice. And this WAS very important in Agile, people over processes. I say WAS because since last 4 years I have seen a trend of deleting tickets for the silliest of reasons in the name of Agile and keeping the backlog lean!! Not just at one company or team but in multiple teams. I also happen to observe that the people who do this are new to IT. Some of the justifications I heard wer